Our Promise: 30-Day Satisfaction Guarantee
Customer first: Our returns are completely free*
At Helloskin, our customer-first mentality is at the core of everything we do, which is why we've made refunds and returns completely free. We understand the importance of trust and satisfaction in our relationship with you, ensuring a smooth, no-cost process for returns. Our policy is designed to give you peace of mind, emphasising our commitment to your happiness and confidence in our products.
*Free with the exception of cases where the product is out of warranty, beyond the 30-day return period, shows signs of misuse or damage, or in instances of change of mind.
Easy Process
Initiating a return is simple and straightforward. Just reach out to us at support@helloskin.com.au, providing your order number. If your request falls within the 30-day period, we'll promptly send you a pre-paid return shipping label along with detailed instructions on how to send back your package. To ensure a smooth process, please contact us for a return authorisation before dispatching your item—this helps prevent any mishaps or lost packages
Change of Mind
At Helloskin, we strive to ensure our customers are happy with their purchases and confident in their skincare choices. However, due to the nature of our products, we are unable to accept returns or provide refunds for change of mind.
Once an order has been processed and shipped, it is considered final. This policy helps us maintain the highest standards of product integrity and ensures that every customer receives items that meet our strict quality guidelines.
We encourage customers to carefully review product details and descriptions prior to purchasing. If you have any questions or need assistance before placing an order, our friendly customer care team is always here to help at support@helloskin.com.au.
Thank you for your understanding and support as we continue to bring you the best in skincare.
From Australia with Love ❤️
Proudly crafted in Australia, Helloskin is a testament to the entrepreneurial spirit of our Sydney-based founders. As a small Australian business, we deeply value your support and are committed to delivering excellence and innovation in skin care from down under
