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LED handset support
V3.0 handset help
Set up, use, clean and troubleshoot the Helloskin V3.0 LED handset, including how it fits with skincare routines.
V3.0 handset
Helloskin Handset V3.0
How to use, clean and store the V3.0 handset, plus skincare routine pairing and older handset support.
How do I use the Helloskin V3.0 LED handset?
Start with clean skin, choose your preferred mode, keep the handset moving smoothly across the face and neck, then follow with your skincare routine. Use the product instructions as your main guide and avoid holding the device in one spot for too long.
Can I use serums with the LED handset?
Yes. Many customers like using the handset before applying serums so the routine feels clean and intentional. If using modes that require slip or moisture, keep skin comfortably hydrated and follow the handset directions.
How often should I use the LED handset?
Follow the V3.0 product directions and build consistency gradually. If your skin feels uncomfortable, pause and reduce frequency. Device routines should feel sustainable, not aggressive.
How do I clean the Helloskin handset?
Wipe the handset clean after use and let it dry fully before storing it. Do not immerse it in water. Store it in a cool, dry place away from direct heat.
Who should avoid using the LED handset?
Do not use the handset over broken skin, open wounds or areas that feel irritated. If you have a medical condition, photosensitivity, implanted electrical device, or you are unsure whether the device suits you, check with a qualified healthcare professional before use.
Do you still support older Helloskin handsets?
If you have an older Helloskin handset, email support with your order number, model details and a clear photo if helpful. The team can confirm what support or guidance is available for your device.
